Terms & Conditions

Who we Are and How to Contact Us

We are Rollerfit, a limited company registered in the UK.

You can get in touch with us at:

RollerFit, 115 Fore Street, Hertford, SG14 1AS

Or by telephone on 01992 937069

Terms of business

These are the terms and conditions of our services to you. Please read them carefully before you book a session with us. These terms and conditions apply to all bookings made with us.

We reserve the right to amend our terms of business from time to time. Any changes will only apply to bookings made after the amendment. We will notify you of any major changes from time to time, but you should always check the conditions each time you use the website to ensure that you understand the conditions that apply at that time.

Session Bookings

You can make a booking in person, over the telephone, or through our website. Website bookings are accepted when we provide an email confirmation to you of the time and date of your session and take payment.

Sometimes we may have to reject booking requests, for example because we can’t verify your age, or, because you are located outside the UK [or because the service was mispriced by us].

If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services and refund any sums you have paid. If you wish to make a change to the date or time of your booking please contact us [or update your booking through your account].

Essential wellness centre information

Arrival time – to enhance your experience, we encourage you to arrive 10 minutes prior to your scheduled appointment time. Upon arrival, you may be required to complete a health questionnaire. This information will not be processed in any electronic database.
Loss or damage – Please take care of your personal possessions. We will not be held responsible for any loss or damage of any of your personal possessions whilst you are on our premises.
Etiquette – our wellness centre is designed to be a [peaceful and relaxing] environment. We ask you to kindly respect the other guests’ rights to a private and [peaceful] experience. The use of cameras is prohibited, save in the reception area.
Pregnancy – if you are pregnant, congratulations! However, you will not be able to enjoy the services available at the wellness centre [unless you can show that you have the approval of your GP].
You must be at least [18] years old to attend a session.
Bookings are personal to you and may not be transferred to any other person.
When you first book a session, you will be given an introduction to the equipment and how it can be used safely. You agree at all times to use the equipment only as instructed.

Special Offers, packages and gift cards

Session packages [and gift cards] cannot be exchanged for cash or any other goods or services we may provide. Sessions are non-transferable, cannot be shared with others and are non-refundable even in the event of medical circumstances. [Gift cards are non-refundable.] We reserve the right to dishonour a session package if we reasonably believe the redeemer stole or is otherwise not the intended beneficiary of the purchaser. Session Packages do not represent proof of payment. All session packages [and gift cards] must be used within [●] months from the original purchase date. Expiry of session packages [and gift cards] cannot be extended for any reason.

We reserve the right to change or withdraw special offers and packages [and gift cards] from time to time at our sole discretion.

Price and Payment

The price of each session or packages is set out in our price list in force at the time you make a booking.

You must pay for your session [in advance, either at the time you book a session or when you arrive for your session.

We don’t accept cash.

Key Elements of Our T&C Document

Our Terms and Conditions address a wide range of important aspects, including the eligibility criteria for website usage, accepted payment methods, potential modifications to our services, warranties provided to customers, and the protection of intellectual property rights. RollerFit also reserves the right to suspend or terminate user accounts in line with our T&C. For detailed insights, we encourage you to explore our comprehensive guide on 'Creating a Transparent Terms and Conditions Policy'.

Cancellations

We require a minimum of 6 hours’ notice to cancel a booking. Cancellation with less than 6 hours’ notice may result in your session being forfeited. Please ensure you arrive for your session on time as any delays may reduce your session time and the full amount will still be charged.

Our rights to make changes

We reserve the right to make changes to the opening hours of our wellness space and if we do so we will contact you in advance, unless the change to our opening hours is at short notice or caused by an event outside our control. If you have a booked a session with us which is affected by any change to our opening hours you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a change to our opening hours you will receive a full refund.

We may also have to postpone your booking to deal with technical problems or make minor technical changes to our machines. We will contact you in advance to tell you if your booking is affected by any technical problems or changes to our machines, unless the problem is urgent or an emergency. If an alternative machine is not available in these circumstances you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a technical issue with our machines and an alternative machine is not available you will receive a full refund.

You have rights if there is something wrong with your service

We aim to make your sessions as effective and enjoyable as possible. However, if for any reason you are unhappy with the service you have received, please contact us to discuss.

You have rights if there is something wrong with your service

We aim to make your sessions as effective and enjoyable as possible. However, if for any reason you are unhappy with the service you have received, please contact us to discuss.